Dispute on third party claim

Dear Mr Tan

I have a third party motor insurance policy with NTUC. I greatly appreciate that you had led NTUC to reduce fradulent claims and thereby bring down the premiums.

I have a specific case. I agree that NTUC should compensate to the third party, but I dispute the quantum. How do the surveyors determine the damage that is caused due to the accident?

I followed up after 6 weeks and found that NTUC had paid the compensation to the third party claim against my policy.

NTUC requested that I sign and return a statement to dispute any of the damages from the photographs. What will happen after I sign this statement?

I thought NTUC has a team of professionals to ascertain the damages caused, why NTUC need me to sign and return the statement to dispute part of the damages ?

I was told over the telephone that there is a team to assess and award claims. How can I meet this team in person to discuss this claim ?

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REPLY:

I have passed your feedback to the general manager in NTUC Income. He will reply to you.

Bus to Kuala Lumpur

I learned from my travel agent that it is possible to take a bus to Kuala Lumpur.

The seats are like business class seats on an airplane. The journey taks 5 hours. The return fare is about SGD 110 (compared with SGD 420) by air.

If you consider the waiting time at the airport and the travel time from KLIA to the city, the journey by air is 3 hours.

I shall try the "business class" bus in the future.

Visit to Jakarta

I am now in Jakarta.

My friend told me that Indonesia has a population of 230 million, of which 10 million (about 4%) are Chinese.

There are more Chinese in Indonesia than in Malaysia (35% of the population) or in Singapore (75% of the population).

This is the magic of large numbers.